Case Study 1: Designing Systems
The Opportunity
Imagine Learning’s digital ecosystem had grown fast, with ten product lines developed independently over time. Each served students, parents, and educators well on its own, but together they created a fragmented experience. Logins looked different, navigation wasn’t intuitive, and accessibility expectations varied from product to product.
Beyond user frustration, the inconsistency carried risk: privacy standards like FERPA and COPPA demanded stronger governance and a unified design language. Leadership wanted more than a cleanup—they wanted an experience that protected trust, reflected care for every learner, and finally made the system feel like one connected family of products.
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As Senior Director of Technology Solutions and Enablement, I led a cross-functional initiative to consolidate product lines into a centralized platform and embed automation for faster, more compliant delivery. I partnered with UX, engineering, and privacy teams to define shared standards, map user journeys, and design reusable components. Governance playbooks and clear adoption metrics aligned stakeholders at every stage.
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Unified ten product lines into a consistent UX framework
Saved more than two million dollars and accelerated the roadmap by twenty-seven months
Reduced privacy and compliance risk across student-facing platforms
Improved customer sentiment, reflected in higher Net Promoter Scores
Strengthened brand reputation as a trusted, student-first education partner
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Delivered a cohesive, safe, and human experience for millions of learners while setting new standards for accessibility and trust in digital education.
